Guest Experience Concierge: Flexible Shifts & Growth

Hyatt Place Bloomington, IN; Bloomington (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

Hyatt Place Bloomington, IN is seeking a fast, fun, and friendly front desk associate to check in guests during peak hours, provide the classic customer service smile, and help ensure a enjoyable stay. This role requires a welcoming, people-oriented attitude and the ability to work as part of a team.

Shifts are 8 hours long, spanning 7am-3pm, 3pm-11pm, and 11pm-7am, with opportunities for advancement within the hotel company.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Hyatt Place Bloomington, IN is seeking a fast, fun, and friendly front desk associate to check in guests during peak hours, provide the classic customer service smile, and help ensure a enjoyable stay. This role requires a welcoming, people-oriented attitude and the ability to work as part of a team.

Shifts are 8 hours long, spanning 7am-3pm, 3pm-11pm, and 11pm-7am, with opportunities for advancement within the hotel company.