Guest Experience Associate: Flexible Hours & Growth

Hyatt Place; Fisher Park (NC); On-site; USD 24,000 - 36,000; Full time

Job summary

Hyatt Place Future Talent at our property focuses on delivering exceptional guest service and a welcoming, hospitable environment that reflects the Hyatt brand. You will assist with check-in/check-out, answer inquiries, and collaborate with hotel departments to ensure a seamless guest experience.

Ideal candidates bring strong communication and interpersonal skills, attention to detail, and the ability to work flexible hours, including weekends and holidays, to support guest needs and hotel

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills required.
• Ability to work flexible hours, including weekends and holidays.
• Strong attention to detail and organizational skills required.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Answer guest inquiries and provide information about hotel amenities and local attractions.
• Assist with room service and housekeeping requests.
• Handle guest complaints and resolve issues promptly and professionally.
• Collaborate with other hotel departments to ensure a seamless guest experience.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Stamina

Lifting up to 50 lbs

Education

High school diploma

Tools

Hotel reservation & management systems

Job description

Hyatt Place Future Talent at our property focuses on delivering exceptional guest service and a welcoming, hospitable environment that reflects the Hyatt brand. You will assist with check-in/check-out, answer inquiries, and collaborate with hotel departments to ensure a seamless guest experience.

Ideal candidates bring strong communication and interpersonal skills, attention to detail, and the ability to work flexible hours, including weekends and holidays, to support guest needs and hotel