Guest Experience Specialist - Front Desk

Choice Hotels International; Bloomington (IN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) Retirement Plan

Employee Assistance Program

Paid Vacation and Sick Time

8 Paid Holidays

Paid Bereavement

Paid Floating Holidays

Job summary

Choice Hotels International, Bloomington, IN, is seeking a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel setting. The role involves greeting guests, processing registrations, and promoting hotel amenities while maintaining confidentiality and teamwork across departments.

The position is hourly and part-time, with a starting wage of $17.00 per hour. Key benefits include retirement plans, paid time off, holidays, and employee assistance programs.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work flexible schedule, including morning, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Receives and processes incoming guests.
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Records resolutions to guest complaints on the Make it Right log.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Stays current with developments in the hotel by reviewing and updating the communication log.
• Prepares end of shift summaries and communications for management and other shifts.
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program.
• Makes reservations in accordance with hotel's yield management practices.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.
• May be responsible for answering and fielding all calls to the hotel, both internal and external.
• Identifies and records special billing instructions and notifies Accounting.
• Obtains appropriate approvals and signatures for guest transactions.
• Follows hotel policy on cash banks.
• Maintains confidentiality of guest information.

Skills

Customer service

Hotel experience

Communication skills

Computer skills

Lifting ability

Flexible schedule

Team spirit

Opera PMS

Job description

Choice Hotels International, Bloomington, IN, is seeking a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel setting. The role involves greeting guests, processing registrations, and promoting hotel amenities while maintaining confidentiality and teamwork across departments.

The position is hourly and part-time, with a starting wage of $17.00 per hour. Key benefits include retirement plans, paid time off, holidays, and employee assistance programs.