Guest Experience Concierge (Evenings & Weekends)

PopStroke LLC; West Palm Beach (FL); On-site; USD 28,000 - 33,000; Part time

Job summary

PopStroke LLC is seeking a friendly and proactive Guest Experience Associate to guide guests through LOTUS and OASIS venues, ensuring a welcoming experience from arrival to departure.

You will work with the launch team across dining, lounge and poolside experiences, handling guest requests, coordination with the Member Host, and contributing to high service standards during evening, weekend and holiday shifts.

Qualifications

• Previous experience in hospitality, restaurants, hotels or related customer service settings is preferred.
• Approachable manner and confidence to initiate conversations and help guests.
• Clear communication and discretion with guest information.

Responsibilities

• Assist guests proactively and guide them through LOTUS, Oasis, and poolside settings.
• Recognize returning guests and coordinate preferences and celebrations.
• Explain dining, omakase, music programming, brunch and sunset offerings accurately; provide brief venue introductions.
• Coordinate arrivals, directions and guest escorts during busy periods with the Member Host.
• Route booking inquiries and seating changes through the Member Host; answer routine venue inquiries.
• Support service flow by assisting with deliveries, resets, and replenishment of supplies as trained.

Skills

Hospitality experience

Customer service

Communication

Tools

POS system

Reservation tools

Job description

PopStroke LLC is seeking a friendly and proactive Guest Experience Associate to guide guests through LOTUS and OASIS venues, ensuring a welcoming experience from arrival to departure.

You will work with the launch team across dining, lounge and poolside experiences, handling guest requests, coordination with the Member Host, and contributing to high service standards during evening, weekend and holiday shifts.