Lotus9 and Oasis Guest Service Associate

PopStroke LLC; West Palm Beach (FL); On-site; USD 28,000 - 33,000; Part time

Job summary

PopStroke LLC is seeking a friendly and proactive Guest Experience Associate to guide guests through LOTUS and OASIS venues, ensuring a welcoming experience from arrival to departure.

You will work with the launch team across dining, lounge and poolside experiences, handling guest requests, coordination with the Member Host, and contributing to high service standards during evening, weekend and holiday shifts.

Qualifications

• Previous experience in hospitality, restaurants, hotels or related customer service settings is preferred.
• Approachable manner and confidence to initiate conversations and help guests.
• Clear communication and discretion with guest information.

Responsibilities

• Assist guests proactively and guide them through LOTUS, Oasis, and poolside settings.
• Recognize returning guests and coordinate preferences and celebrations.
• Explain dining, omakase, music programming, brunch and sunset offerings accurately; provide brief venue introductions.
• Coordinate arrivals, directions and guest escorts during busy periods with the Member Host.
• Route booking inquiries and seating changes through the Member Host; answer routine venue inquiries.
• Support service flow by assisting with deliveries, resets, and replenishment of supplies as trained.

Skills

Hospitality experience

Customer service

Communication

Tools

POS system

Reservation tools

Job description

Lotus9 and Oasis Guest Service Associate

About LOTUS and OASIS

LOTUS is a Japanese-American restaurant and cocktail lounge where sushi, signature cocktails and a curated listening program shape the evening. Its six-seat Omakase bar offers a coursed tasting dinner by reservation, with a scripted service ritual, brief chef introductions and selected musical features.

OASIS is a Moroccan-inspired poolside destination for Sunday brunch, private cabanas and cocktails. Casablanca Hour bridges daytime service and the Sunset Lounge, where DJs and live percussion carry the evening.

About the Role

We are seeking an approachable, attentive Guest Experience Associate who notices when a guest needs help and takes the initiative to assist. Moving throughout LOTUS and OASIS, you will offer guidance, recognize returning guests and follow requests through to completion.

This flexible role combines guest relations with practical floor support. Working alongside the Member Host, hosts and servers, you will help members and guests feel looked after throughout their visit. As part of the launch team, you will gain experience across dining, lounge and poolside hospitality.

Pay rate: $20 - $24, + gratuity

Role type: non-exempt

Key Responsibilities

Guest Care & Venue Knowledge

• Proactively assist guests, offer clear directions and adapt your approach to the dining, lounge or poolside setting.
• Recognize returning guests and members, handle preferences discreetly and coordinate approved requests for birthdays and other occasions.
• Explain LOTUS dining, the reserved Omakase experience, music programming and OASIS brunch and sunset offerings accurately.
• Provide brief venue introductions or tours when assigned.
• Follow guest requests through to completion, involve the appropriate colleague and keep guests informed when assistance takes time.
• Assist the Member Host with arrival queues, directions and guest escorts during busy periods.
• Route booking enquiries, seating requests and reservation changes through the Member Host, who coordinates reservations and seating.
• Answer routine venue enquiries, share approved membership information and refer membership interest or private dining enquiries to the responsible manager.
• Support food and beverage delivery, table and cabana resets, and replenishment of service supplies when trained and assigned.
• Confirm delivery instructions and important guest requests with the responsible server.
• Use the POS and process payments only when trained and authorized, following approved billing, service charge and cash handling procedures.

Presentation & Guest Concerns

• Check guest areas and service points, replenish assigned supplies and address minor presentation issues within your duties.
• Coordinate cleaning and maintenance needs with the responsible team.
• Resolve routine questions within your authority and refer complaints or service recovery decisions to the House Manager or OASIS Lead.
• Promptly report payment discrepancies, access disputes, accidents and safety concerns.
• Follow food safety and responsible beverage service procedures for assigned duties.
• Clearly hand over outstanding requests, guest concerns and service needs at the end of each shift.

What You Bring

• Previous experience in hospitality, restaurants, hotels, retail or a comparable customer service setting is preferred.
• An approachable manner and the confidence to start a conversation, notice a need and follow through without waiting to be asked.
• Clear communication, discretion with guest information and the ability to remain composed during busy service.
• Willingness to learn both venues, their menus and booking terms, along with the POS or reservation tools required for assigned duties.
• Reliability, flexibility and a cooperative approach to working with hosts, servers and the wider service team.
• Availability for evening, weekend and holiday service, including late Friday and Saturday shifts and Sundays at OASIS.
• Ability to stand and walk for extended periods, work indoors and outdoors, bend, reach, and move supplies weighing up to 30 pounds, with reasonable accommodation as needed.

Your Workweek

The proposed launch schedule is four working days, Thursday through Sunday, totaling approximately 24-30 hours per week, with Monday through Wednesday off.

Thursday through Saturday will cover LOTUS dinner and lounge periods, including late shifts when assigned. Sunday will cover either OASIS brunch and cabana service or sunset and evening service, with a handover between shifts.

The House Manager will assign service areas and daily priorities, coordinating Sunday coverage with the OASIS Lead. The weekly roster will set start and finish times, breaks and opening or late coverage. All required briefings, preparation, training, closing and handover duties are included in working hours.

Due to scheduling requirements, operating hours, and compliance considerations, our roles require candidates to be 18 years of age or older.

PopStroke is an Equal Opportunity Employer.

PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.