Guest Experience Concierge

Waterwalk Hospitality; Stanley (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our front desk team. The role covers check-in/out, guest inquiries, and coordinating LIVE and STAY unit services, with a focus on delivering WaterWalk’s YES culture.

You will use AppFolio/Opera PMS, maintain guest profiles, and collaborate with housekeeping and maintenance to ensure a seamless experience. Weekend/evening availability is required to support hotel operations and resident services.

Qualifications

• High school diploma or equivalent.
• 1 year of front desk, property management, or customer service experience.
• Excellent interpersonal and verbal communication skills.
• Proficient in property management systems such as AppFolio or Opera.

Responsibilities

• Greet guests and residents, check-in/out, and address inquiries with courtesy.
• Maintain knowledge of property features, rates, and availability.
• Utilize Canary for upselling and coordinate with the PMS/AppFolio for records.
• Update guest profiles and information in the PMS and AppFolio.
• Support STAY/LIVE unit needs and collaborate with onsite team to maintain a safe environment.
• Take ownership of concerns and resolve them promptly, escalating when needed.

Skills

Customer service

Front desk

Communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

AppFolio

Opera

Job description

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our front desk team. The role covers check-in/out, guest inquiries, and coordinating LIVE and STAY unit services, with a focus on delivering WaterWalk’s YES culture.

You will use AppFolio/Opera PMS, maintain guest profiles, and collaborate with housekeeping and maintenance to ensure a seamless experience. Weekend/evening availability is required to support hotel operations and resident services.