Guest Experience Concierge (Evenings & Weekends)

Indiana University Health; Indianapolis (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

Indiana University Health is seeking a friendly concierge to welcome patients, visitors and guests at IU Health Methodist Hospital. You will answer questions, provide current information, and guide people to areas within the campus and affiliated facilities.

This high-visibility, in-person role requires energy, engagement, and a professional demeanor. Evenings and weekends availability is required, with 0-23 hours per week as needed.

Qualifications

• Friendly, welcoming personality with strong customer service skills.
• Comfortable with constant face-to-face interaction in a fast-paced environment.
• Able to provide information about the facility, services, and local area.
• Helpful, professional, and committed to creating a positive experience for guests.
• Computer savvy and able to navigate multiple systems efficiently.
• Comfortable assisting a high volume of visitors, with more than 2,000 people entering the facility daily.
• Thrives in an active role that is not desk-based.

Responsibilities

• Welcome guests to our organization in a friendly, helpful manner.
• Answer questions and provide accurate up-to-date information.
• Give directions to areas within the hospital and adjoining facilities.
• Serve as a culture champion by embracing and demonstrating the mission and vision of the organization.
• This is a highly visible, customer-facing role that serves as one of the first points of contact for patients, visitors, and guests entering IU Health.

Skills

Customer service

Communication

Face-to-face interaction

Information provision

Computer skills

People skills

Education

High School Diploma/GED

Job description

Indiana University Health is seeking a friendly concierge to welcome patients, visitors and guests at IU Health Methodist Hospital. You will answer questions, provide current information, and guide people to areas within the campus and affiliated facilities.

This high-visibility, in-person role requires energy, engagement, and a professional demeanor. Evenings and weekends availability is required, with 0-23 hours per week as needed.