Patient Concierge & Guest Services Associate

Indiana University Health System; Muncie (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Indiana University Health System is seeking a friendly and helpful individual to welcome guests and provide accurate information at Ball Memorial Hospital. This role emphasizes excellent customer service and requires the ability to assist individuals in wheelchairs.

Key responsibilities include communicating clearly and ensuring a positive experience for patients and visitors. Candidates should have a high school diploma or equivalent, along with relevant customer service experience.

Qualifications

• Ability to provide wheelchair assistance for individuals of various sizes is essential.
• Customer Service experience.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.

Responsibilities

• Excellent Customer Service.
• Clear Communication.
• Transporting patient and family members to destinations throughout the hospital in a wheelchair.

Skills

Customer Service

Communication

Basic Computer skills

Education

High School Diploma/GED

Job description

Indiana University Health System is seeking a friendly and helpful individual to welcome guests and provide accurate information at Ball Memorial Hospital. This role emphasizes excellent customer service and requires the ability to assist individuals in wheelchairs.

Key responsibilities include communicating clearly and ensuring a positive experience for patients and visitors. Candidates should have a high school diploma or equivalent, along with relevant customer service experience.