Hospital Guest Experience Concierge

Indiana University Health; Avon (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Indiana University Health in Indiana is seeking a friendly, professional concierge to welcome guests and guide them through the hospital environment. This full-time day shift role supports the Patient Experience team by providing accurate information and directions, while embodying IU Health's mission and patient‑centered culture.

The ideal candidate has a high school diploma or GED and prior concierge-level customer service or healthcare interaction, with a commitment to exceptional service and

Qualifications

• High School Diploma/GED required.
• Strong customer service orientation and communication skills.

Responsibilities

• Welcomes guests to the organization in a friendly, helpful manner.
• Answers questions and provides accurate up-to-date information.
• Gives directions to areas within the hospital and adjoining facilities.
• Acts as a culture champion by embracing the mission and vision.
• Maintains a concierge level customer service attitude.

Skills

Customer service

Education

High School Diploma / GED

Job description

Indiana University Health in Indiana is seeking a friendly, professional concierge to welcome guests and guide them through the hospital environment. This full-time day shift role supports the Patient Experience team by providing accurate information and directions, while embodying IU Health's mission and patient‑centered culture.

The ideal candidate has a high school diploma or GED and prior concierge-level customer service or healthcare interaction, with a commitment to exceptional service and