Guest Experience Concierge - Elevate Arrivals & Departures

Four Seasons; United States; Sur place; USD 32 000 - 34 000; Plein temps

Avantages offerts par ce poste

Hourly Rate: $23.25

401(k) Retirement Savings Plan

Excellent training and development op­

Exclusive discount and travel programs

Complimentary dry cleaning for staff

Complimentary employee meals

Résumé du poste

Four Seasons Residence Club Aviara in Carlsbad, California, seeks a Guest Experience Concierge to create lasting impressions during arrivals, departures, and personalized concierge experiences for owners and guests.

You will welcome and register guests, fulfill requests, know club amenities, manage reservations, assist with usage options, and balance accounts at shift end. Fluency in English and prior front desk experience are required, with a supportive, luxurious service mindset.

Qualifications

• Reading, writing and oral proficiency in the English language
• Prior front office operations experience

Responsabilités

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
• Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
• Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
• Assist owners with usage options, such as split weeks, double usage, exchanges, or Four Seasons credit.
• Maintain a balanced bank and reconcile all transactions at the close of the shift.
• Handle several telephone calls at any given time.

Description du poste

Four Seasons Residence Club Aviara in Carlsbad, California, seeks a Guest Experience Concierge to create lasting impressions during arrivals, departures, and personalized concierge experiences for owners and guests.

You will welcome and register guests, fulfill requests, know club amenities, manage reservations, assist with usage options, and balance accounts at shift end. Fluency in English and prior front desk experience are required, with a supportive, luxurious service mindset.