Guest Experience Concierge

Four Seasons Hotels and Resorts; Carlsbad (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Excellent training and developmentOp­-

Exclusive discount and travel programs

Complimentary dry cleaning for员工制服

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara in Carlsbad, California is seeking a Guest Experience Concierge to deliver personalized arrival, departure and concierge experiences for owners and guests.

You will register guests, fulfill requests, maintain knowledge of amenities and hours, and balance transactions. Candidates should have front office experience and strong English communication; the role offers an hourly wage and full-time schedule with mornings, days, evenings, weekends.

Qualifications

• Reading, writing and oral proficiency in the English language.
• Prior front office operations experience.

Responsibilities

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
• Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
• Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
• Assist owners with usage options, such as split weeks, double usage, exchanges, or FourSeasons credit.
• Maintain a balanced bank and reconcile all transactions at the close of the shift.
• Handle several telephone calls at any given time.

Skills

English proficiency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location:

Your West Coast home away from home. Rolling foothills and postcard‑worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure‑seekers of all ages come to play. Tucked away in the laid‑back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre‑arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open‑air Yoga Pavilion and stay as long as you’d like.

About the role

At Four Seasons Residence Club Aviara, the Guest Experience Concierge creates lasting impressions during a personalized arrival, departure and concierge experiences for our owners and guests.

What you will do

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guestswhile assisting during their arrival and departure process.


• Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.


• Maintain thorough knowledge of the Residence Club amenities, services, and hours ofoperation, key personnel, special events and activities, and local attractions.


• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.


• Assist owners with usage options, such as split weeks, double usage, exchanges, or FourSeasons credit.


• Maintain a balanced bank and reconcile all transactions at the close of the shift.


• Handle several telephone calls at any given time.

What you bring

• Reading, writing and oral proficiency in the English language


• Prior front office operations experience

What we offer

• Hourly Rate: $23.25


• 401(k) Retirement Savings Plan


• Excellent training and development opportunities


• Exclusive discount and travel programs with Four Seasons Hotels and Resorts


• Complimentary dry cleaning for employee uniforms


• Complimentary employee meals

Schedule & Hours

• Full Time


• Early morning, days, evenings, including weekends and holidays

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal