Luxury Guest Experience Concierge

Four Seasons Hotels and Resorts; Carlsbad (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Excellent training and developmentOp­-

Exclusive discount and travel programs

Complimentary dry cleaning for员工制服

Complimentary employee meals

Job summary

Four Seasons Residence Club Aviara in Carlsbad, California is seeking a Guest Experience Concierge to deliver personalized arrival, departure and concierge experiences for owners and guests.

You will register guests, fulfill requests, maintain knowledge of amenities and hours, and balance transactions. Candidates should have front office experience and strong English communication; the role offers an hourly wage and full-time schedule with mornings, days, evenings, weekends.

Qualifications

• Reading, writing and oral proficiency in the English language.
• Prior front office operations experience.

Responsibilities

• Demonstrate a friendly, courteous, and professional demeanor towards Owners and guests while assisting during their arrival and departure process.
• Welcome and register guests, fulfill requests, and handle special instructions and adhering to established credit policies and procedures.
• Maintain thorough knowledge of the Residence Club amenities, services, and hours of operation, key personnel, special events and activities, and local attractions.
• Successfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. In addition, the ability to properly distinguish between owner, renter, and exchanger reservations.
• Assist owners with usage options, such as split weeks, double usage, exchanges, or FourSeasons credit.
• Maintain a balanced bank and reconcile all transactions at the close of the shift.
• Handle several telephone calls at any given time.

Skills

English proficiency

Job description

Four Seasons Residence Club Aviara in Carlsbad, California is seeking a Guest Experience Concierge to deliver personalized arrival, departure and concierge experiences for owners and guests.

You will register guests, fulfill requests, maintain knowledge of amenities and hours, and balance transactions. Candidates should have front office experience and strong English communication; the role offers an hourly wage and full-time schedule with mornings, days, evenings, weekends.