Guest Experience Concierge: Delight Guests & Drive Sales

Merlin; BLOOMINGTON (MN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health care options

Paid time off (PTO)

Merlin Magic Pass

Job summary

Merlin Entertainments in Bloomington, MN, is seeking a Guest Experience Host who delivers exceptional customer service at every guest interaction. You will greet visitors, answer questions about tickets and packages, process sales at point of sale, upsell where appropriate, and guide guests through the attraction with enthusiasm.

Applicants should be at least 16 years old, possess strong communication skills, enjoy working with crowds, and be reliable and friendly.

Qualifications

• Must be at least 16 years of age and have excellent customer service skills.
• Enthusiasm for representing the brand and delivering positive guest experiences.
• Previous transactional experience with strong interpersonal skills is preferred.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about attraction ticket packages and pricing.
• Direct and assist guests on kiosk purchases.
• Sell/scan tickets and annual passes at point of sale.
• Learn and execute upselling sales targets.
• Facilitate admission for groups, field trips, and birthday parties.
• Deliver personalized interactions to guests.
• Be “Guest Obsessed” and provide exemplary customer service.
• Be the friendly face that welcomes customers.
• Answer questions about products and provide recommendations for purchase.
• Operate point-of-sale systems.
• Stock merchandise.
• Understand and explain menu offerings to guests and answer questions about food products.
• Take orders and handle payment at point of sale.
• Prepare food and drinks for guests.
• Maintain food safety standards.
• Achieve revenue goals and upsell sales targets.
• Have a working knowledge on all rides/exhibits to deliver proper information.
• Operate the rides.
• Usher and guide guests through the attraction.

Skills

Customer service

Interpersonal skills

Communication skills

Ability to handle crowds

Teamwork

Education

Age 16+

Job description

Merlin Entertainments in Bloomington, MN, is seeking a Guest Experience Host who delivers exceptional customer service at every guest interaction. You will greet visitors, answer questions about tickets and packages, process sales at point of sale, upsell where appropriate, and guide guests through the attraction with enthusiasm.

Applicants should be at least 16 years old, possess strong communication skills, enjoy working with crowds, and be reliable and friendly.