Guest Experience Host - Create Magical Moments for Guests

Merlin Entertainments; Concord (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Merlin Magic Pass: Free entry for fans

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Numerous Learning and Advancement Oppt

Job summary

Merlin Entertainments’ Bubble Planet in Charlotte, NC is hiring a Guest Experience Host. You’ll welcome guests with energy, guide them through the attraction, and help ensure smiles stay bright as families explore a world of bubbles, color, and imagination.

Join a dynamic team, support opening/closing procedures, and keep the space clean and guest-ready. The role requires a fun, energetic personality and flexibility to work days, nights, and special events.

Qualifications

• 6–12 months experience in attractions, entertainment, or customer service bonus.
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Responsibilities

• Be the Face of the Fun: Welcome guests with energy, enthusiasm, and a big smile while bringing Merlin's values to life in every interaction.
• Create Awesome Memories: Turn ordinary moments into extraordinary experiences by engaging with guests and spreading magic throughout the attraction.
• Keep the Adventure Flowing: Help manage attractions and queues so guests can spend less time waiting and more time having fun.
• Make It Shine: Keep our attraction looking amazing by ensuring public areas are clean, organized, stocked, and guest-ready.
• Power the Magic Behind the Scenes: Support opening and closing procedures and help keep daily operations running smoothly.

Skills

Customer service

Communication skills

Flexible schedule

Team player

Energetic personality

Job description

Merlin Entertainments’ Bubble Planet in Charlotte, NC is hiring a Guest Experience Host. You’ll welcome guests with energy, guide them through the attraction, and help ensure smiles stay bright as families explore a world of bubbles, color, and imagination.

Join a dynamic team, support opening/closing procedures, and keep the space clean and guest-ready. The role requires a fun, energetic personality and flexibility to work days, nights, and special events.