Guest Experience Concierge: Create WOW Stays

BENCHMARK; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

Cambria Hotel Nashville Downtown is seeking a Concierge to create memorable experiences for guests and provide top-notch service. You will act as the main knowledge source for guests about the hotel, its amenities, and the local area.

The ideal candidate has an outgoing personality, excellent communication skills, and strong knowledge of the local area. This role offers a competitive wage, opportunities for growth, and the chance to join a world-class hospitality team in Music City.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Outgoing and engaging personality.
• Strong knowledge of the local area.
• Computer skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Availability to work weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establishing relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

People skills

Communication skills

Local area knowledge

Computer skills

Outgoing personality

Fast-paced work

Standing ability

Flexible shifts

Education

High school diploma or equivalent

Job description

Cambria Hotel Nashville Downtown is seeking a Concierge to create memorable experiences for guests and provide top-notch service. You will act as the main knowledge source for guests about the hotel, its amenities, and the local area.

The ideal candidate has an outgoing personality, excellent communication skills, and strong knowledge of the local area. This role offers a competitive wage, opportunities for growth, and the chance to join a world-class hospitality team in Music City.