Guest Experience Concierge | Check-In & Reservations

The Breakers Palm Beach; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

The Breakers Palm Beach is seeking a Guest Relations Coordinator to support guests from pre-arrival through departure, handling check-ins, check-outs, and leisure requests. You will respond to inquiries by phone and email, provide resort information, and book reservations while maintaining a cash bank and assisting with admin tasks.

Ideal candidates have strong communication skills, hospitality experience, and proficiency with guest-service software.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Previous experience in customer service, hospitality, or related field.
• Strong communication and interpersonal skills.
• Proficiency in guest-service software applications.
• Ability to multitask and work in a fast-paced environment.
• Sales acumen and strong product knowledge.
• Schedule flexibility including overnight shifts.

Responsibilities

• Assist guests with check-ins, check-outs, and various leisure-related needs.
• Respond to guest inquiries via phone and email.
• Provide resort and area information to guests.
• Book reservations for guests.
• Maintain an individual cash bank.
• Anticipate and respond to guest needs.
• Support administrative and guest-service tasks.
• Receive training for overnight relief shifts.

Skills

Customer service

Communication skills

Multitasking

Sales knowledge

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Guest-service software

Job description

The Breakers Palm Beach is seeking a Guest Relations Coordinator to support guests from pre-arrival through departure, handling check-ins, check-outs, and leisure requests. You will respond to inquiries by phone and email, provide resort information, and book reservations while maintaining a cash bank and assisting with admin tasks.

Ideal candidates have strong communication skills, hospitality experience, and proficiency with guest-service software.