Personal Concierge

The Breakers Palm Beach; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Breakers Palm Beach welcomes a dedicated Personal Concierge to manage pre-arrival, stay, and departure experiences for our distinguished guests. You will craft personalized itineraries, coordinate transportation, and coordinate special requests to ensure flawless stays.

Ideal candidates bring hospitality or customer service experience, exceptional communication skills, and a strong commitment to discretion and confidentiality to uphold the high standards of our luxury property.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask effectively.
• Professionalism with discretion and confidentiality.

Responsibilities

• Manage pre-arrival process, including transportation coordination, reservations, and special requests.
• Provide personalized recommendations and assistance based on guest preferences.
• Ensure seamless guest stays that meet expectations throughout the visit.
• Foster lasting guest relationships with exceptional service and anticipation of needs.
• Handle inquiries, complaints, and requests promptly and professionally.
• Collaborate with other departments to coordinate guest services and maintain organized records.

Skills

Customer service

Communication

Attention to detail

Teamwork

Discretion

Job description

Job Summary:

The Breakers is currently seeking a highly professional and customer service-oriented individual to join our team as a Personal Concierge. The Personal Concierge will be responsible for managing the pre-arrival, stay, and departure experiences of our esteemed guests. This role requires an exceptional level of attention to detail and the ability to create personalized guest experiences based on preferences and specifications. The ideal candidate will possess excellent interpersonal skills and be able to foster strong relationships with our guests, ensuring their stay is flawless and memorable.

Qualifications:

• Previous experience in a customer service or hospitality role is highly desirable.
• Exceptional communication skills, both written and verbal, are essential.
• Strong attention to detail and the ability to multitask effectively.
• Ability to work well in a team environment and contribute to a positive and collaborative work atmosphere.
• High level of professionalism and ability to maintain discretion and confidentiality.

Responsibilities:

• Manage the pre-arrival process for guests, including coordinating transportation, reservations, and any special requests.
• Provide personalized recommendations and assistance to guests based on their preferences and needs.
• Ensure all aspects of the guest's stay are seamless and meet their expectations.
• Foster positive and lasting relationships with guests by providing exceptional service and anticipating their needs.
• Handle guest inquiries, complaints, and special requests promptly and efficiently.
• Collaborate with other departments to ensure the smooth coordination of guest services.
• Maintain an organized and efficient workspace, including accurate record-keeping and documentation of guest interactions.