Guest Experience Host

The Breakers Palm Beach, Inc.; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

The Breakers Palm Beach, Inc. is seeking a Host/Hostess to provide an exceptional dining experience. You will be the first and last impression ambassador of the restaurant, warmly greeting guests and managing seating efficiently.

The ideal candidate will possess excellent customer service skills and the ability to work in a fast-paced environment, maintaining positivity under stress. Responsibilities include managing the waitlist and special requests while providing guests with seating options.

Qualifications

• Must have excellent customer service skills, be friendly and outgoing.
• Ability to work in a fast-paced environment, multitask, and work effectively under pressure.
• Good communication and interpersonal skills.

Responsibilities

• Greet guests in a friendly and timely manner.
• Seat guests in a timely manner.
• Maintain knowledge of current menu offerings, specials, and promotions.
• Handle waitlist and special requests with a positive attitude.
• Offer guests all available seating options.

Skills

Customer service skills

Communication skills

Multitasking abilities

Education

High School diploma or equivalent

Job description

Job Summary:
The Host/Hostess is the first and last impression ambassador of the restaurant. They greet each guest with energy, enthusiasm and a friendly demeanor and provide a warm welcome and fond farewell. The Host/Hostess diplomatically handles the waitlist and special requests with a positive attitude and offers guests all available options. They stay abreast of floor plan information and seating rotation, and accurately use guests' names and information.

Responsibilities:
- Greet guests in a friendly and timely manner
- Seat guests in a timely manner
- Maintain knowledge of current menu offerings, specials, and promotions
- Handle waitlist and special requests with a positive attitude
- Offer guests all available seating options
- Stay abreast of floor plan information and seating rotation
- Accurately use guests' names and information
- Communicate effectively with the servers and kitchen staff
- Handle cash and credit card transactions accurately

Qualifications:
- Must have excellent customer service skills, be friendly and outgoing
- High School diploma or equivalent preferred
- Ability to work in a fast-paced environment, multitask, and work effectively under pressure
- Ability to maintain a positive attitude even when under stress
- Good communication and interpersonal skills
- Ability to handle cash and credit card transactions accurately
- Must be able and willing to work weekends and holidays