Personalized Luxury Concierge

The Breakers Palm Beach; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

The Breakers Palm Beach welcomes a dedicated Personal Concierge to manage pre-arrival, stay, and departure experiences for our distinguished guests. You will craft personalized itineraries, coordinate transportation, and coordinate special requests to ensure flawless stays.

Ideal candidates bring hospitality or customer service experience, exceptional communication skills, and a strong commitment to discretion and confidentiality to uphold the high standards of our luxury property.

Qualifications

• Experience in customer service or hospitality preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to multitask effectively.
• Professionalism with discretion and confidentiality.

Responsibilities

• Manage pre-arrival process, including transportation coordination, reservations, and special requests.
• Provide personalized recommendations and assistance based on guest preferences.
• Ensure seamless guest stays that meet expectations throughout the visit.
• Foster lasting guest relationships with exceptional service and anticipation of needs.
• Handle inquiries, complaints, and requests promptly and professionally.
• Collaborate with other departments to coordinate guest services and maintain organized records.

Skills

Customer service

Communication

Attention to detail

Teamwork

Discretion

Job description

The Breakers Palm Beach welcomes a dedicated Personal Concierge to manage pre-arrival, stay, and departure experiences for our distinguished guests. You will craft personalized itineraries, coordinate transportation, and coordinate special requests to ensure flawless stays.

Ideal candidates bring hospitality or customer service experience, exceptional communication skills, and a strong commitment to discretion and confidentiality to uphold the high standards of our luxury property.