Guest Experience Concierge - Call Center

Bally’s Corporation; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Bally's Corporation is seeking a guest services associate to deliver outstanding hospitality at our Biloxi property. You will handle guest inquiries, make reservations, and coordinate with departments to fulfill requests, while maintaining a high level of professionalism and attentiveness.

The role requires responding to guest needs, processing bookings, and supporting smooth operations across venues with a focus on guest satisfaction.

Qualifications

• Professional image and friendly presence expected.
• Strong interpersonal and communication abilities.
• Ability to adapt to a fast-paced, guest-facing environment.
• Flexibility to work varied shifts.

Responsibilities

• Assist guests with reservations, directions, and inquiries.
• Answer calls promptly and route to appropriate departments.
• Process room changes, amenities, and special requests.
• Communicate guest needs to staff and follow up on resolutions.
• Ensure accurate folio postings and checkout procedures.

Skills

Professional image

High energy

Interpersonal skills

Communication skills

Flexible scheduling

Job description

Bally's Corporation is seeking a guest services associate to deliver outstanding hospitality at our Biloxi property. You will handle guest inquiries, make reservations, and coordinate with departments to fulfill requests, while maintaining a high level of professionalism and attentiveness.

The role requires responding to guest needs, processing bookings, and supporting smooth operations across venues with a focus on guest satisfaction.