Guest Experience Concierge & Box Office Pro

City Winery Atlanta; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

City Winery Atlanta is seeking a Concierge to deliver an exceptional guest service experience across ticketing, box office operations, and merchandise. This role acts as a brand ambassador, coordinating with guests and staff to ensure smooth events and hospitality moments.

You will manage sales, assist VIP guests, and uphold City Winery standards of service in a dynamic live music venue and dining setting.

Qualifications

• 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
• Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
• Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
• Proficient computer skills
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Correspond with guests in person, phone, and email
• Manage in-person, online, and phone ticket sales
• Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
• Maximize ticket sales and retail merchandise sales
• Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
• Assist guests with seat changes
• Compile house and artist comps and arrange seating appropriately
• Handle troubleshooting with guests on ticketing purchases
• Close out and reconcile box office transactions
• Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink
• Maintain a neat and tidy Concierge booth
• Handle payment transactions and maintain accurate cashdrawer
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Other duties, tasks, projects as per business needs

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Teamwork

Tools

POS system

Cash handling

Job description

City Winery Atlanta is seeking a Concierge to deliver an exceptional guest service experience across ticketing, box office operations, and merchandise. This role acts as a brand ambassador, coordinating with guests and staff to ensure smooth events and hospitality moments.

You will manage sales, assist VIP guests, and uphold City Winery standards of service in a dynamic live music venue and dining setting.