Concierge

City Winery Atlanta; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

City Winery Atlanta is seeking a Concierge to deliver an exceptional guest service experience across ticketing, box office operations, and merchandise. This role acts as a brand ambassador, coordinating with guests and staff to ensure smooth events and hospitality moments.

You will manage sales, assist VIP guests, and uphold City Winery standards of service in a dynamic live music venue and dining setting.

Qualifications

• 2+ years prior experience in a concierge, box office, or customer service role in a hospitality setting, and/or relevant experience
• Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable guest experience
• Strong work ethic, calm demeanor with customer-focused approach, and immaculate attention to detail
• Effective communication skills (both written and verbal), interpersonal skills and a proven ability to build positive relationships with coworkers and guests
• Proficient computer skills
• Ability to work both independently and in a team environment
• Ability to work a flexible schedule including days, nights, weekends, and holidays

Responsibilities

• Correspond with guests in person, phone, and email
• Manage in-person, online, and phone ticket sales
• Handle all retail merchandise transactions, organization, sales, inventory, ordering needs, and upkeep
• Maximize ticket sales and retail merchandise sales
• Actively participate in and support box office staff duties as needed, including set up and breakdown of venue spaces
• Assist guests with seat changes
• Compile house and artist comps and arrange seating appropriately
• Handle troubleshooting with guests on ticketing purchases
• Close out and reconcile box office transactions
• Arrange special care of VIP’s, Investors, or other guests who may receive gratis food or drink
• Maintain a neat and tidy Concierge booth
• Handle payment transactions and maintain accurate cashdrawer
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
• Other duties, tasks, projects as per business needs

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Teamwork

Tools

POS system

Cash handling

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

The Concierge isresponsible for delivering an exceptional guest service experience to allclientele that have interactions with City Winery. This individual serves as apoint of contact at the Box Office for purposes of general guest relations andsupport, ticketing, City Winery Rewards Program and City Winery merchandise.The Concierge team member is responsible for maximizing ticket and retailmerchandise sales, while serving as a brand ambassador of the Company.

Overview of Responsibilities

• Correspond with guests in person, phone, and email
• Manage in-person, online, and phone ticket sales
• Handle all retail merchandise transactions,organization, sales, inventory, ordering needs, and upkeep
• Maximize ticket sales and retail merchandise sales
• Actively participate in and support box office staffduties as needed, including set up and breakdown of venue spaces
• Assist guests with seat changes
• Compile house and artist comps and arrange seatingappropriately
• Handle troubleshooting with guests on ticketingpurchases
• Close out and reconcile box office transactions
• Arrange special care of VIP’s, Investors, or otherguests who may receive gratis food or drink
• Maintain a neat and tidy Concierge booth
• Handle payment transactions and maintain accurate cashdrawer
• Attend training courses, tastings, meetings, as needed
• Maintain a knowledge of City Winery brand, history,culture, and programming, both in venue and restaurant
• Other duties, tasks, projects as per business needs

Minimum Qualifications

• 2+ yearsprior experience in a concierge, box office, or customer service role in ahospitality setting, and/or relevant experience
• Ability toconsistently deliver high-quality guest experiences, exceed guest expectations,and strive to create a memorable guest experience
• Strong workethic, calm demeanor with customer-focused approach, and immaculate attentionto detail
• Effectivecommunication skills (both written and verbal), interpersonal skills and aproven ability to build positive relationships with coworkers and guests
• Proficientcomputer skills
• Ability towork both independently and in a team environment
• Ability to worka flexible schedule including days, nights, weekends, and holidays

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed