Guest Experience Concierge

Better Talent; Wimberley (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health, Dental and Vision insurance

Growth opportunities

Flexible schedule

Job summary

Hill Country Premier Lodging seeks a Guest Services Specialist in Wimberley, TX. You will be the primary contact for guests and homeowners, guiding inquiries from booking through the guest's stay and post‑stay follow‑up.

Join a service‑minded team to answer questions, resolve concerns, and coordinate with internal teams and vendors. Strong communication and a positive attitude are essential for a fast‑paced hospitality environment.

Qualifications

• Strong verbal and written communication for guests and homeowners.
• Ability to manage reservations, inquiries, and follow‑ups with empathy.
• Willingness to learn reservation systems and CRM tools.
• Capable of working independently and as part of a team.

Responsibilities

• Serve as a primary contact for guests and homeowners by phone, email, and text.
• Support guests through the reservation lifecycle from inquiry to post‑stay follow‑up.
• Respond to questions with urgency and empathy, resolving issues when possible.
• Coordinate with vendors and internal teams to address needs promptly.
• Maintain accurate guest, reservation, and communication records.

Skills

Effective communication

Empathy

Customer service mindset

Problem solving

Multitasking

Attention to detail

Education

High school diploma or GED

Tools

Reservation systems

CRM platforms

Online booking platforms

Job description

Hill Country Premier Lodging seeks a Guest Services Specialist in Wimberley, TX. You will be the primary contact for guests and homeowners, guiding inquiries from booking through the guest's stay and post‑stay follow‑up.

Join a service‑minded team to answer questions, resolve concerns, and coordinate with internal teams and vendors. Strong communication and a positive attitude are essential for a fast‑paced hospitality environment.