Guest Experience Host

Hill Country Restaurants Inc; New Braunfels (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Hill Country Restaurants Inc is seeking a friendly Host/Hostess to welcome guests from the moment they arrive, guiding seating and reservations with a calm, professional demeanor.

You will maintain a tidy host stand and waiting area, communicate with the team to ensure smooth flow, and handle special requests while staying flexible for evenings, weekends, and holidays. This role supports a vibrant hospitality team focused on creating memorable guest experiences.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Previous experience in hospitality or customer service is a plus.
• Flexibility to work evenings, weekends, and holidays.
• Ability to stand for extended periods and lift moderate loads.
• Friendly, approachable demeanor with a positive attitude.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and seating arrangements efficiently.
• Maintain a clean and organized host stand and waiting area.
• Communicate effectively with guests and team members to ensure smooth seating flow.
• Address guest inquiries and assist with special requests.
• Monitor wait times and manage guest expectations.
• Support the team in maintaining a positive and welcoming atmosphere.

Skills

Interpersonal skills

Communication

Organizational skills

Staying calm under pressure

Guest service experience

Flexibility evenings/weekends

Mobility/standing

Job description

Hill Country Restaurants Inc is seeking a friendly Host/Hostess to welcome guests from the moment they arrive, guiding seating and reservations with a calm, professional demeanor.

You will maintain a tidy host stand and waiting area, communicate with the team to ensure smooth flow, and handle special requests while staying flexible for evenings, weekends, and holidays. This role supports a vibrant hospitality team focused on creating memorable guest experiences.