Concierge

NRI Staffing; Washington (District of Columbia); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities

Training and development

Professional work environment

Team collaboration

Job summary

NRI Staffing seeks a professional Concierge to be the first point of contact for visitors, guests, tenants, and employees in the Washington, DC area. You will deliver exceptional customer service, maintain a welcoming environment, and support administrative and hospitality tasks.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced setting, with duties spanning front desk, visitor management, information provision, and event support.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in concierge, hospitality, front desk, customer service, reception, or administrative support roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to multitask, prioritize responsibilities, and remain professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and assist guests, visitors, and employees in a friendly and professional manner.
• Manage front desk operations and maintain a welcoming reception area.
• Answer and direct phone calls, emails, and inquiries promptly.
• Coordinate visitor check-ins, issue guest passes, and ensure security procedures are followed.
• Provide information regarding building amenities, local attractions, transportation, dining options, and services.
• Schedule reservations, meeting rooms, and special requests as needed.
• Receive and distribute packages, deliveries, and correspondence.
• Assist with event coordination and tenant or guest service requests.
• Maintain accurate records, logs, and reports.
• Resolve guest concerns and escalated issues when appropriate.
• Collaborate with management and other departments to ensure a high-quality customer experience.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Microsoft Office

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

We are seeking a professional, customer-focused Concierge to serve as the first point of contact for visitors, guests, tenants, and employees. The ideal candidate will provide exceptional customer service, maintain a welcoming environment, and assist with a variety of administrative and hospitality-related tasks. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.

Key Responsibilities

• Greet and assist guests, visitors, and employees in a friendly and professional manner.
• Manage front desk operations and maintain a welcoming reception area.
• Answer and direct phone calls, emails, and inquiries promptly.
• Coordinate visitor check-ins, issue guest passes, and ensure security procedures are followed.
• Provide information regarding building amenities, local attractions, transportation, dining options, and services.
• Schedule reservations, meeting rooms, and special requests as needed.
• Receive and distribute packages, deliveries, and correspondence.
• Assist with event coordination and tenant or guest service requests.
• Maintain accurate records, logs, and reports.
• Resolve guest concerns and escalated issues when appropriate.
• Collaborate with management and other departments to ensure a high-quality customer experience.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in concierge, hospitality, front desk, customer service, reception, or administrative support roles preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to multitask, prioritize responsibilities, and remain professional under pressure.
• Strong organizational skills and attention to detail.

Preferred Skills

• Hospitality or luxury service experience.
• Experience with visitor management systems.
• Conflict resolution and problem-solving skills.
• Knowledge of the Washington, DC area and local resources.
• Competitive hourly pay of $20 - $25 per hour.
• Opportunities for career growth and advancement.
• Professional and collaborative work environment.
• Training and development opportunities.

Ideal Candidate

The successful candidate is polished, dependable, and passionate about delivering exceptional customer service. They enjoy helping others, creating positive experiences, and serving as a trusted resource for guests and visitors.