Guest Experience Concierge

Auberge Collection; Washington (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

MFI Operations LLC is seeking a knowledgeable Concierge to assist guests, make reservations, and offer recommendations to enhance their stay. The role emphasizes excellent communication, attention to detail, and a passion for hospitality.

The Concierge will greet guests, assist with reservations and local arrangements, and coordinate with hotel departments to ensure guest satisfaction. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Experience in a customer service role, preferably hospitality.
• Clear communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests on arrival and share information about hotel amenities and services.
• Help guests with restaurant reservations, transportation, and local activities.
• Provide dining, shopping, and entertainment recommendations.
• Address guest inquiries and resolve issues promptly and professionally.
• Keep concierge desk and lobby area neat and organized.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Local attractions knowledge

Organizational skills

Multitasking

Flexibility

Tools

Microsoft Office

Reservation software

Job description

MFI Operations LLC is seeking a knowledgeable Concierge to assist guests, make reservations, and offer recommendations to enhance their stay. The role emphasizes excellent communication, attention to detail, and a passion for hospitality.

The Concierge will greet guests, assist with reservations and local arrangements, and coordinate with hotel departments to ensure guest satisfaction. Flexibility to work evenings, weekends, and holidays is required.