Concierge

Mayflower Inn & Spa, Auberge Collection; Washington (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

A concierge role is available at MFI Operations LLC to assist guests with inquiries, reservations, and recommendations to enhance their stay. You will greet guests, coordinate dining and transport, and provide local guidance.

The position requires strong communication, organizational skills, and a passion for hospitality, with flexibility to work evenings, weekends, and holidays in a hotel setting.

Qualifications

• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational ability and multitasking.
• Proficiency with reservation systems and Microsoft Office.

Responsibilities

• Greet guests and inform them about hotel amenities and services.
• Assist with restaurant reservations, transport, and local attractions.
• Provide dining, shopping, and entertainment recommendations.
• Handle inquiries and resolve issues promptly and professionally.
• Maintain a tidy concierge desk and lobby area.
• Collaborate with hotel departments to ensure guest satisfaction.

Skills

Customer service

Hospitality experience

Communication skills

Local knowledge

Reservation software

Tools

Reservation software

Job description

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

• Greet guests upon arrival and provide them with information about the hotel's amenities and services.
• Assist guests with restaurant reservations, transportation arrangements, and local attractions.
• Provide recommendations for dining, shopping, and entertainment options.
• Handle guest inquiries and resolve any issues or concerns promptly and professionally.
• Maintain a neat and organized concierge desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and the ability to multitask.
• Proficiency in Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.