Concierge

Auberge Collection; Washington (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

MFI Operations LLC is seeking a knowledgeable Concierge to assist guests, make reservations, and offer recommendations to enhance their stay. The role emphasizes excellent communication, attention to detail, and a passion for hospitality.

The Concierge will greet guests, assist with reservations and local arrangements, and coordinate with hotel departments to ensure guest satisfaction. Flexibility to work evenings, weekends, and holidays is required.

Qualifications

• Experience in a customer service role, preferably hospitality.
• Clear communication and interpersonal skills.
• Knowledge of local attractions, restaurants, and transportation options.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Office and reservation management software.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Greet guests on arrival and share information about hotel amenities and services.
• Help guests with restaurant reservations, transportation, and local activities.
• Provide dining, shopping, and entertainment recommendations.
• Address guest inquiries and resolve issues promptly and professionally.
• Keep concierge desk and lobby area neat and organized.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Local attractions knowledge

Organizational skills

Multitasking

Flexibility

Tools

Microsoft Office

Reservation software

Job description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule, including evenings, weekends, and holidays

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.