Member Experience Specialist – Front Desk & Tours

JCC of Dallas; Dallas (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

The Member Services Senior Associate at Jewish Community Center Of Dallas serves as the face of the JCC, delivering concierge-level customer service, greeting visitors, answering phones, and guiding members through account and program information.

This full-time, non-exempt role requires flexibility for varied hours, opening/closing duties, tours, and staying up-to-date on programs, promotions, and events while maintaining a welcoming atmosphere.

Qualifications

• Experience delivering high-quality customer service to a diverse member base.
• Ability to assist members with account navigation and program information.
• Proficiency with point-of-sale and CRM systems.

Responsibilities

• Create a welcoming first impression for visitors and members.
• Answer phones, transfer calls, and provide program information.
• Maintain up-to-date knowledge of JCC programs, events, and facilities.
• Follow policies to manage facility access and member services standards.
• Conduct tours and assist with front desk operations.

Skills

Customer service

POS transactions

CRM software

Excel

Microsoft Office

Tools

Microsoft Office

Job description

The Member Services Senior Associate at Jewish Community Center Of Dallas serves as the face of the JCC, delivering concierge-level customer service, greeting visitors, answering phones, and guiding members through account and program information.

This full-time, non-exempt role requires flexibility for varied hours, opening/closing duties, tours, and staying up-to-date on programs, promotions, and events while maintaining a welcoming atmosphere.