Front Desk & Guest Experience Specialist

ADP, Inc.; Texarkana (TX); On-site; USD 18,000 - 19,000; Part time

Job summary

ADP, Inc. is seeking a part-time Front Desk Associate in Texarkana, TX. The role requires greeting guests, performing efficient check-in/check-out, and acting as Manager on Duty when scheduled.

You will upsell rooms, manage reservations in the Property Management System, and participate in brand trainings. The candidate should have a high school diploma, fluent English, strong computer and typing skills, and be able to stand for long periods.

Qualifications

• High school diploma or equivalent required.
• Ability to speak fluent English.
• Strong computer and typing skills.
• Stand for long periods behind the desk and front office areas.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects, products, and computer equipment.
• Willing to work weekends, and/or holidays, and multiple shifts.

Responsibilities

• Provide prompt, friendly, courteous, and professional guest service.
• Check-in / check-out of hotel guests in a timely and professional manner.
• Act as the Manager on Duty (MOD) when scheduled.
• Register guests, issue room keys, provide information on hotel services and local area.
• Answer phones promptly and courteously.
• Upsell rooms to maximize hotel revenue.
• Be proficient with the Property Management System (PMS).
• Complete brand trainings and log on to Brand Portal.
• Understand hotel operating procedures and process cash/credit transactions.
• Respond to guest complaints and requests with appropriate service recovery actions.
• Perform other duties including guest room tours, breakfast setup, lobby cleaning, and meeting room setup.
• Document events and incidents in the communication log.
• Ensure lobby and public areas look presentable and secure.
• Be proficient with front office equipment (credit card machines, copier, fax).
• Be willing to work any shift.
• Understand room types and rate plans; know franchise policies on guaranteed reservations and no-shows.

Skills

Fluent English

Computer skills

Typing skills

Customer service

Education

High school diploma

Job description

ADP, Inc. is seeking a part-time Front Desk Associate in Texarkana, TX. The role requires greeting guests, performing efficient check-in/check-out, and acting as Manager on Duty when scheduled.

You will upsell rooms, manage reservations in the Property Management System, and participate in brand trainings. The candidate should have a high school diploma, fluent English, strong computer and typing skills, and be able to stand for long periods.