Guest Services Associate — Reservations & Concierge

Aramark; Stone Mountain (GA); On-site; USD 17,000 - 21,000; Full time

Job summary

Aramark in Stone Mountain, GA is seeking a Hospitality Worker I to ensure guest satisfaction by assisting with reservations, responding to guest needs, and addressing concerns. You will greet guests and help coordinate registration, including basic cash and card transactions.

The role emphasizes strong customer service, effective communication, and a positive, proactive approach. Training and growth opportunities are available within a supportive hospitality environment.

Qualifications

• Previous guest services experience preferred.
• Demonstrates excellent customer service skills.
• Interpersonal and communication skills, both verbal and written.
• Demonstrate organizational skills, accuracy, and attention to detail.

Responsibilities

• Greet and provide customer service to guests while anticipating their needs.
• Book reservations and coordinate registration.
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
• Other duties and tasks as assigned by manager.

Skills

Guest services

Customer service

Verbal and written communication

Organization and attention to detail

Job description

Aramark in Stone Mountain, GA is seeking a Hospitality Worker I to ensure guest satisfaction by assisting with reservations, responding to guest needs, and addressing concerns. You will greet guests and help coordinate registration, including basic cash and card transactions.

The role emphasizes strong customer service, effective communication, and a positive, proactive approach. Training and growth opportunities are available within a supportive hospitality environment.