Guest Services Specialist - Front Desk (Weekend/Evening)

WaterWalk Hospitality; Leawood (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our team. This role delivers proactive, friendly, and efficient service for guests and residents, managing daily front desk operations and AppFolio coordination for LIVE units. Weekend/evening availability is required based on business needs.

The position emphasizes customer service, attention to detail, and a positive attitude reflecting WaterWalk’s YES culture.

Qualifications

• High school diploma or equivalent required.
• 1 year front desk, property management, or customer service experience preferred.
• Proficiency in property management systems (AppFolio, Opera or similar).

Responsibilities

• Provide a warm welcome to guests and residents, ensuring a positive first and last impression.
• Manage front desk operations including check-in/check-out and guest inquiries.
• Coordinate LIVE unit communications and AppFolio-related tasks for residents.
• Take ownership of guest concerns and resolve them promptly.
• Maintain accurate guest and resident records and ensure secure transactions.
• Assist with housekeeping coordination and front desk supplies.

Skills

Interpersonal skills

Verbal communication

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

AppFolio

Opera

Job description

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our team. This role delivers proactive, friendly, and efficient service for guests and residents, managing daily front desk operations and AppFolio coordination for LIVE units. Weekend/evening availability is required based on business needs.

The position emphasizes customer service, attention to detail, and a positive attitude reflecting WaterWalk’s YES culture.