Guest Services & Front Desk Specialist (STAY/LIVE)

WaterWalk Hospitality; Jacksonville (FL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

WaterWalk Hospitality in Jacksonville is seeking a friendly Guest Service Representative to deliver proactive, guest-centric service and manage daily front desk operations. You will handle check-ins/check-outs, inquiries, and AppFolio coordination for LIVE units with a focus on accuracy and guest satisfaction.

The role requires strong customer service, attention to detail, and a positive attitude aligned with WaterWalk’s YES culture.

Competenze

• High school diploma or equivalent required.
• Minimum 1 year of front desk, property management, or customer service experience.
• Excellent interpersonal and verbal communication skills.
• Strong computer literacy with proficiency in property management systems (e.g., AppFolio, Opera, or similar).
• Energetic, honest, ethical, and solutions oriented.
• Ability to multitask in a fast-paced environment with professionalism and a sense of urgency.

Mansioni

• Provide a warm welcome to all guests and residents, ensuring a positive first and last impression.
• Deliver prompt and courteous service while addressing guest inquiries and requests.
• Anticipate guest needs and deliver personalized, solutions-focused service.
• Follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals.
• Manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing.
• Maintain complete knowledge of property features, amenities, rates, and availability.
• Utilize Canary for digital upselling and communication tools to drive revenue opportunities.
• Update guest profiles and information in the PMS and AppFolio to ensure accurate records.
• Support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group’s needs.
• Coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests.
• Partner with onsite management to maintain a safe, organized, and community-oriented environment.
• Take ownership of guest or resident concerns and resolve them promptly and professionally.
• Escalate issues to the General Manager or appropriate leader when additional support is required.
• Maintain accurate records of transactions, guest accounts, and resident details.
• Handle cash and credit card transactions securely in compliance with company policy.
• Communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations.
• Keep the front desk area clean, organized, and well stocked with necessary supplies.
• Perform light laundry duties including loading and unloading washers and dryers.
• Ensure correct use of cleaning solutions and follow safety procedures.
• Fold, organize, and restock linens and towels to support daily operations.
• Maintain cleanliness and organization in the laundry and storage areas.
• Assist with inventory counts and notify leadership of low stock or damaged items.
• Adhere to company policies, key control, and safety procedures.
• Participate in team meetings and contribute ideas that enhance the guest experience.
• Carry out any reasonable request made by management.

Conoscenze

Front desk experience

Verbal communication

Customer service

PMS knowledge

Formazione

High school diploma or equivalent

Strumenti

AppFolio

Opera

Descrizione del lavoro

WaterWalk Hospitality in Jacksonville is seeking a friendly Guest Service Representative to deliver proactive, guest-centric service and manage daily front desk operations. You will handle check-ins/check-outs, inquiries, and AppFolio coordination for LIVE units with a focus on accuracy and guest satisfaction.

The role requires strong customer service, attention to detail, and a positive attitude aligned with WaterWalk’s YES culture.