Guest Experience Specialist - Evenings & Weekends

Waterwalk Hospitality; Charlotte (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our team at our Charlotte properties. This role focuses on proactive, first-rate front desk service for both guests and residents, with emphasis on a welcoming experience from arrival to departure.

Responsibilities include check-in/check-out, guest inquiries, and coordination with AppFolio for LIVE units; you will uphold WaterWalk's YES culture and strive to exceed guest expectations while maintaining accuracy and a

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of front desk, property management, or customer service experience.
• Hospitality experience preferred.
• Strong interpersonal and verbal communication skills.
• Proficient in property management software (AppFolio, Opera) or similar.

Responsibilities

• Provide a warm welcome and ensure a positive first impression.
• Deliver prompt, courteous service and respond to guest inquiries.
• Manage check-in/check-out, room assignment, and payments.
• Upsell and enroll guests in Wyndham Rewards per standards.
• Coordinate with housekeeping, maintenance, and leadership teams.
• Resolve guest concerns promptly and escalate when needed.

Skills

Interpersonal communication

Verbal communication

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

AppFolio

Opera PMS

Job description

WaterWalk Hospitality is seeking a friendly Guest Service Representative to join our team at our Charlotte properties. This role focuses on proactive, first-rate front desk service for both guests and residents, with emphasis on a welcoming experience from arrival to departure.

Responsibilities include check-in/check-out, guest inquiries, and coordination with AppFolio for LIVE units; you will uphold WaterWalk's YES culture and strive to exceed guest expectations while maintaining accuracy and a