Guest Experience Concierge

Courtyard by Marriott Mobile Daphne/Eastern Shore; Spanish Fort (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

Courtyard by Marriott Mobile Daphne/Eastern Shore is seeking a Guest Service Representative / Front Desk Agent to be the primary contact for guests during their stay. You'll manage check-ins and check-outs, address inquiries, handle reservations, and offer outstanding customer service to create a welcoming atmosphere.

The ideal candidate should possess excellent communication skills, a high school diploma or equivalent, and a passion for hospitality. Opportunities for advancement within the hotel industry are available.

Qualifications

• High school diploma or equivalent required; associate's degree or higher preferred.
• Previous experience in a guest service or hospitality role is preferred, but not required.
• Excellent communication and interpersonal skills, with a focus on providing outstanding customer service.
• Strong problem-solving and conflict resolution abilities.

Responsibilities

• Greet guests warmly and manage check-ins efficiently.
• Handle room reservations and cancellations.
• Provide information about hotel services and local attractions.
• Ensure safety and security of guests and hotel property.

Skills

Outstanding customer service

Excellent communication

Problem-solving

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Hotel management software

Property management systems (PMS)

Job description

Courtyard by Marriott Mobile Daphne/Eastern Shore is seeking a Guest Service Representative / Front Desk Agent to be the primary contact for guests during their stay. You'll manage check-ins and check-outs, address inquiries, handle reservations, and offer outstanding customer service to create a welcoming atmosphere.

The ideal candidate should possess excellent communication skills, a high school diploma or equivalent, and a passion for hospitality. Opportunities for advancement within the hotel industry are available.