Front Desk Guest Service Pro | Hotel Discounts

A&R Group; Mobile (AL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation time

Hotel discounts

Employee Assistance Program

Paid training

Medical/Dental/Vision Insurance

Supplemental Insurance Available

Free Teladoc

Job summary

A&R Hospitality Group is seeking a Front Desk Agent at our Mobile, Alabama location to deliver outstanding guest service at the hotel front desk. You will greet guests, check in and check out guests, handle same-day or future reservations, answer phones, and respond to guest inquiries to ensure a positive stay.

The ideal candidate will maintain a professional appearance, assist other departments when needed, and resolve guest concerns promptly while upholding confidentiality of guest

Responsibilities

• Always maintain a professional appearance
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to have superior guest service
• Maintain confidentiality and security of proprietary company information and guest information A&R benefits include:

Job description

A&R Hospitality Group is seeking a Front Desk Agent at our Mobile, Alabama location to deliver outstanding guest service at the hotel front desk. You will greet guests, check in and check out guests, handle same-day or future reservations, answer phones, and respond to guest inquiries to ensure a positive stay.

The ideal candidate will maintain a professional appearance, assist other departments when needed, and resolve guest concerns promptly while upholding confidentiality of guest