Guest Experience Concierge

Fairfield Inn & Suites Mobile Daphne/Eastern Shore; Spanish Fort (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Fairfield Inn & Suites Mobile Daphne/Eastern Shore seeks a Guest Service Representative to be the primary contact for guests. Responsibilities include managing check-ins and check-outs, addressing inquiries, and ensuring a welcoming atmosphere throughout their stay.

The ideal candidate will possess excellent communication skills and attention to detail, providing exceptional customer service. Opportunities for advancement to roles like Front Desk Supervisor exist, making this a great entry point into the hospitality industry.

Qualifications

• Ability to effectively manage guest check-ins and check-outs.
• Experience in providing outstanding customer service in a hospitality setting.
• Skills in resolving guest complaints and addressing special requests.

Responsibilities

• Greet and check-in guests efficiently, verifying reservation details.
• Manage room reservations and coordinate with housekeeping.
• Proactively address guest inquiries and concerns, providing solutions.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Attention to detail

Multitasking abilities

Education

High school diploma or equivalent

Associate’s degree or higher

Tools

Hotel management software

Office equipment proficiency

Job description

The Fairfield Inn & Suites Mobile Daphne/Eastern Shore seeks a Guest Service Representative to be the primary contact for guests. Responsibilities include managing check-ins and check-outs, addressing inquiries, and ensuring a welcoming atmosphere throughout their stay.

The ideal candidate will possess excellent communication skills and attention to detail, providing exceptional customer service. Opportunities for advancement to roles like Front Desk Supervisor exist, making this a great entry point into the hospitality industry.