Front Desk Experience Specialist

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa; Mobile (AL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

FSA/HSA options

Short-term disability

Long-term disability

Paid holidays

Vacation leave

PTO

Sick leave

401k with matching

Tuition reimbursement

Hotel discounts

Food & beverage discounts

Job summary

Renaissance Riverview Plaza Hotel in Mobile seeks a friendly Front Desk Attendant to warmly greet guests, check them in and out, and create a welcoming first impression.

You will handle reservations, assign rooms based on availability, respond to inquiries, process charges, and maintain accurate front desk records, while upholding Marriott standards.

Join a team focused on hospitality excellence, with competitive benefits and opportunities to grow within PCH Hotels & Resorts.

Responsibilities

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Job description

Renaissance Riverview Plaza Hotel in Mobile seeks a friendly Front Desk Attendant to warmly greet guests, check them in and out, and create a welcoming first impression.

You will handle reservations, assign rooms based on availability, respond to inquiries, process charges, and maintain accurate front desk records, while upholding Marriott standards.

Join a team focused on hospitality excellence, with competitive benefits and opportunities to grow within PCH Hotels & Resorts.