Guest Experience Concierge

Crescent Hotels & Resorts; San Francisco (CA); On-site; USD 25,548 - 36,387; Full time

Job summary

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to warmly greet guests, register them, and assist with checkout while contributing to outstanding guest service and profitability.

As a guest-focused role, you will know hotel information, promote services, handle payments, and ensure a smooth stay for guests in a dynamic hospitality environment managed by Crescent Hotels & Resorts.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with checkout, including handling payments and currency where required.
• Provide information about hotel services, room categories, rates, packages and local area.
• Respond promptly and politely to guest inquiries and resolve issues to ensure satisfaction.

Job description

Grand Bay Hotel San Francisco is seeking a Guest Services Agent to warmly greet guests, register them, and assist with checkout while contributing to outstanding guest service and profitability.

As a guest-focused role, you will know hotel information, promote services, handle payments, and ensure a smooth stay for guests in a dynamic hospitality environment managed by Crescent Hotels & Resorts.