Guest Experience Concierge

White Lodging; San Antonio (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Discounts on hotel rooms and dining

Job summary

White Lodging is seeking a Front Desk Agent at our Kimpton Santo location. You will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in/out experience while upholding hotel standards.

Role emphasizes guest satisfaction, teamwork, and the ability to adapt to a fast-paced hospitality setting. Prior hospitality experience is helpful but not required, with long shifts, weekends, and holidays possible.

Qualifications

• Clear, courteous communication with guests.
• Desire to deliver exceptional guest experience.
• Ability to adapt to varied guest situations and schedules.
• Team-oriented mindset focused on smooth front desk operations.
• Positive attitude and professional demeanor at all times.
• Hospitality background is beneficial but not required.
• Willingness to stand, walk, and work long shifts including nights, weekends, and holidays.

Responsibilities

• Greet and check in/out guests with efficiency and a warm demeanor.
• Handle guest requests and issues, ensuring satisfaction.
• Follow cash handling and hotel policies accurately.
• Build knowledge of hotel services, locations, rates, and amenities.
• Maintain lobby cleanliness and security of guest information.
• Respond promptly to guest concerns and resolve them effectively.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

White Lodging is seeking a Front Desk Agent at our Kimpton Santo location. You will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in/out experience while upholding hotel standards.

Role emphasizes guest satisfaction, teamwork, and the ability to adapt to a fast-paced hospitality setting. Prior hospitality experience is helpful but not required, with long shifts, weekends, and holidays possible.