Front Desk Agent

White Lodging Services, Inc.; San Antonio (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (Day

Life Insurance

Parental leave

401(k) with company match

Paid time off (PTO)

Job summary

White Lodging Services, Inc. in San Antonio is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and ensure their stay begins with a smooth, pleasant experience.

You will learn hotel services, handle cash procedures, and be part of a team that delivers exceptional service. Previous hospitality experience helps but is not required, with growth opportunities across multiple hotels.

Qualifications

• Strong communication skills and a passion for customer service.
• Flexibility to adapt to varying situations and shifts.
• Ability to work well with a front desk team and guests.
• Outgoing personality with a positive attitude.
• Hospitality experience is helpful but not required.
• Ability to stand/move for long periods and work weekends/holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and follow cash handling and accounting procedures.
• Develop knowledge of hotel staff, services, hours, locations, and amenities.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

Description

Location: Kimpton Santo

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth