Front Desk Agent

White Lodging; San Antonio (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Referral bonuses

Tuition reimbursement

Discounts on hotel rooms and dining

Job summary

White Lodging is seeking a Front Desk Agent at our Kimpton Santo location. You will be the first point of contact for guests, ensuring a warm welcome and a smooth check-in/out experience while upholding hotel standards.

Role emphasizes guest satisfaction, teamwork, and the ability to adapt to a fast-paced hospitality setting. Prior hospitality experience is helpful but not required, with long shifts, weekends, and holidays possible.

Qualifications

• Clear, courteous communication with guests.
• Desire to deliver exceptional guest experience.
• Ability to adapt to varied guest situations and schedules.
• Team-oriented mindset focused on smooth front desk operations.
• Positive attitude and professional demeanor at all times.
• Hospitality background is beneficial but not required.
• Willingness to stand, walk, and work long shifts including nights, weekends, and holidays.

Responsibilities

• Greet and check in/out guests with efficiency and a warm demeanor.
• Handle guest requests and issues, ensuring satisfaction.
• Follow cash handling and hotel policies accurately.
• Build knowledge of hotel services, locations, rates, and amenities.
• Maintain lobby cleanliness and security of guest information.
• Respond promptly to guest concerns and resolve them effectively.
• Perform additional duties as assigned.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel.

Description

Position Information

Location: Kimpton Santo

Summary: White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Agent, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

What You’ll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.