Guest Experience Concierge

Hyatt Regency; Portland (OR); On-site; USD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Health Benefits

Paid Vacation

401K Plan with Matching Contributions

Employee Stock Purchase

Wellbeing Programs

Tri-Met discount

Complimentary Meals

Tuition Reimbursement Program

Family Bonding Benefits as well as ORP

Complimentary hotel nights, friends &/

Job summary

Hyatt Regency Portland Convention Center is hiring a Front Desk Clerk to join our front office team in Portland, OR. The role focuses on welcoming guests, handling check-ins/outs, and delivering outstanding service with a professional demeanor.

Responsibilities include answering inquiries, providing information on facilities and local attractions, and collaborating with other departments to ensure a seamless guest experience. Salary is provided per hour, with benefits for team members.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a welcoming attitude.
• Proficiency in computer systems and hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Flexibility

Tools

Hotel management software

Job description

Hyatt Regency Portland Convention Center is hiring a Front Desk Clerk to join our front office team in Portland, OR. The role focuses on welcoming guests, handling check-ins/outs, and delivering outstanding service with a professional demeanor.

Responsibilities include answering inquiries, providing information on facilities and local attractions, and collaborating with other departments to ensure a seamless guest experience. Salary is provided per hour, with benefits for team members.