Assistant Front Office Manager - Elevate Guest Experience

Hyatt Hotels Corporation; Kansas City (MO); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hyatt Regency Portland Convention Center in Portland, Oregon, seeks a Front Office Associate to deliver the brand promise and provide outstanding guest service at all times.

You will ensure staff stay informed about current promotions and policies, handle guest inquiries courteously, support lobby operations, and pre-register repeat guests.

This role offers a dynamic hotel environment with opportunities to grow within Hyatt's global network.

Qualifications

• Experience delivering exceptional guest service.
• Knowledge of brand standards and promotions.
• Ability to handle guest complaints courteously and efficiently.

Responsibilities

• Ensures Front Office associates deliver the brand promise and provide exceptional guest service at all times.
• Ensures Front Office staff are aware of current promotions, policies and other important information.
• Handles all guest and internal customer complaints and inquiries to resolution.
• Supports lobby operations and ensures warm welcome for all guests.
• Maintains guest history records and pre-registers repeat guests.

Skills

Guest service

Brand standards

Complaint handling

Front Office

Job description

Hyatt Regency Portland Convention Center in Portland, Oregon, seeks a Front Office Associate to deliver the brand promise and provide outstanding guest service at all times.

You will ensure staff stay informed about current promotions and policies, handle guest inquiries courteously, support lobby operations, and pre-register repeat guests.

This role offers a dynamic hotel environment with opportunities to grow within Hyatt's global network.