Front Desk Clerk

Hyatt Regency; Portland (OR); On-site; USD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Health Benefits

Paid Vacation

401K Plan with Matching Contributions

Employee Stock Purchase

Wellbeing Programs

Tri-Met discount

Complimentary Meals

Tuition Reimbursement Program

Family Bonding Benefits as well as ORP

Complimentary hotel nights, friends &/

Job summary

Hyatt Regency Portland Convention Center is hiring a Front Desk Clerk to join our front office team in Portland, OR. The role focuses on welcoming guests, handling check-ins/outs, and delivering outstanding service with a professional demeanor.

Responsibilities include answering inquiries, providing information on facilities and local attractions, and collaborating with other departments to ensure a seamless guest experience. Salary is provided per hour, with benefits for team members.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a welcoming attitude.
• Proficiency in computer systems and hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Flexibility

Tools

Hotel management software

Job description

Organization- Hyatt Regency Portland Convention Center

Summary

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

WE ARE LOOKING FOR a Front Desk Clerk

Job Summary:

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

Please join our Front Office team as a Front Desk Clerk.

The hourly rate is $23.00/hour.

Responsibilities include but not limited to:

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, issuing room keys according to established procedures, and assisting with luggage as needed.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

What are the additional benefits of working at the Hyatt Regency Portland?

Our team members work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

• Health Benefits for you and your dependents
• Paid Vacation, Sick and Holidays
• 401K Plan with Matching Contributions
• Employee Stock Purchase
• Wellbeing Programs
• Tri-Met discount
• Complementary Meals
• Tuition Reimbursement Program
• Family Bonding Benefits as well as Oregon Paid Leave
• Complimentary hotel nights, friends & family discounts at Hyatt properties around the world

About Hyatt Regency Portland

Whether traveling for business or pleasure, Hyatt Regency Portland has everything a traveler could need under one hotel roof with over 600 guest rooms, 16 suites and over 39,000 sq. ft. of meeting space. You will rest comfortably in spacious rooms and suites. Enjoy delicious breakfast at Bridgetown, fresh brewed coffee from Portland Coffee Roasters and homemade pastries at The Market or meet for drinks at Spoke & Fork Bar. Reenergize in the 24-hour StayFit™ Gym or enjoy a run along the Willamette River. If you are hosting a meeting or event, our hotel sits directly next to the Oregon Convention Center which houses 328,909 sq. ft. of flexible meeting space.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Join us for this incredible opportunity to be a key member of our leadership team at Hyatt Regency Portland and Hyatt Hotels; a company that continuously earns a spot on Fortune's 100 Best Companies to Work For®, Fortune’s Great Place to Work®, and Fortune's 100 Best Workplaces for Millennials

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a positive and welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.