Guest Experience Concierge

CoralTree Hospitality Group; Portland (OR); On-site; USD 22,041 - 30,307; Full time

Job summary

CoralTree Hospitality Group is seeking a friendly Guest Service Agent in Portland, OR to ensure smooth check-in/check-out and provide outstanding guest experiences. You will answer calls, manage the front desk, and collaborate with Reservations, Housekeeping, and other departments to create memorable stays.

The role requires a high school diploma or GED, flexibility to work evenings, weekends, and holidays, and familiarity with local attractions.

Qualifications

• High school diploma or GED required.
• Previous front desk or customer-facing experience preferred.
• Knowledge of local area and attractions desirable.
• Ability to work evenings, weekends and holidays.

Responsibilities

• Check guests in and out professionally and cordially.
• Handle phone and guest inquiries promptly and accurately.
• Balance shift and manage cash/ payments.
• Coordinate with other hotel departments to service guests.

Skills

Customer service

Front desk experience

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Hotel PMS

Job description

CoralTree Hospitality Group is seeking a friendly Guest Service Agent in Portland, OR to ensure smooth check-in/check-out and provide outstanding guest experiences. You will answer calls, manage the front desk, and collaborate with Reservations, Housekeeping, and other departments to create memorable stays.

The role requires a high school diploma or GED, flexibility to work evenings, weekends, and holidays, and familiarity with local attractions.