Guest Experience Concierge

ESA Management, LLC; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great Working Environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering family

Job summary

ESA Management, LLC is seeking a Guest Services Representative for our Portland property to deliver exceptional guest experiences. You will assist guests, answer phones, check guests in and out, and handle payments according to company guidelines. Maintain a clean, welcoming lobby and support the property's daily operations.

This role emphasizes ESA’s service culture, safety, and security adherence, with opportunities for consistent weekly pay and a collaborative team environment.

Responsibilities

• Assist guests and respond to guest requests with follow-through.
• Check-in and check-out guests and process payments per guidelines.
• Resolve guest issues through ESA’s Make it Right process and support service culture.
• Maintain front desk area, lobby, and common areas to company standards.
• Promote ESA values and assist with safety and security procedures.

Job description

ESA Management, LLC is seeking a Guest Services Representative for our Portland property to deliver exceptional guest experiences. You will assist guests, answer phones, check guests in and out, and handle payments according to company guidelines. Maintain a clean, welcoming lobby and support the property's daily operations.

This role emphasizes ESA’s service culture, safety, and security adherence, with opportunities for consistent weekly pay and a collaborative team environment.