Guest Experience Specialist

ESA Management, LLC; Everett (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Job summary

ESA Management, LLC in Everett, WA seeks a Customer-facing Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments following company guidelines. You will ensure timely front desk paperwork and adherence to safety and security standards.

You will also maintain a clean lobby area, upsell reservations, gather guest information, and support operations across front desk, breakfast displays, and common areas as part of a smooth guest experience.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assists guests, answers phones, checks guests in and out, and collects payment.
• Completes front office daily paperwork and maintains safety and security procedures.

Skills

English proficiency

Guest services

Cash handling

Phone etiquette

Safety compliance

Education

High school diploma or GED

Tools

Hotel PMS

Job description

ESA Management, LLC in Everett, WA seeks a Customer-facing Guest Services Representative to assist guests, answer phones, check guests in and out, and process payments following company guidelines. You will ensure timely front desk paperwork and adherence to safety and security standards.

You will also maintain a clean lobby area, upsell reservations, gather guest information, and support operations across front desk, breakfast displays, and common areas as part of a smooth guest experience.