Guest Experience Concierge

Lakes Inn at Dunvilla; Pelican Rapids (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Scenic work environment

Competitive hourly wages

Meet people from around the country

Awesome team

Job summary

Lakes Inn at Dunvilla in Pelican Rapids, MN seeks a friendly Guest Service Agent to warmly welcome guests, manage check-ins/outs, and handle reservations with a smile. You’ll be the face of the Lakes Area experience, ensuring smooth arrivals and departures for every guest.

You’ll share local knowledge, assist with requests, coordinate with housekeeping, and process payments with accuracy. The role requires flex scheduling, weekend/holiday availability, and a calm, professional demeanor in a busy

Qualifications

• Genuine hospitality and ability to stay calm under pressure.
• Strong verbal and written communication skills.
• Tech-savvy with willingness to learn PMS and operate basic office equipment.
• Flexible schedule including weekends and holidays.
• Local knowledge of Pelican Rapids/Dunvilla area is a plus.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Assist guests with reservations via phone and online systems.
• Provide insider knowledge on local attractions and dining.
• Coordinate with housekeeping and maintenance to ensure room readiness.
• Process payments, manage cash drawers, and maintain guest billing records.

Skills

Personality

Communication

Tech Savvy

Flexibility

Local Knowledge

Job description

Lakes Inn at Dunvilla in Pelican Rapids, MN seeks a friendly Guest Service Agent to warmly welcome guests, manage check-ins/outs, and handle reservations with a smile. You’ll be the face of the Lakes Area experience, ensuring smooth arrivals and departures for every guest.

You’ll share local knowledge, assist with requests, coordinate with housekeeping, and process payments with accuracy. The role requires flex scheduling, weekend/holiday availability, and a calm, professional demeanor in a busy