Guest Service Agent

LAKES INN LLC; Pelican Rapids (MN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wages

Job summary

Lakes Inn at Dunvilla in Pelican Rapids, MN is seeking a Guest Service Agent to greet guests, manage check-in/check-out, and handle reservations with warmth and professionalism.

You will share insider recommendations for Dunvilla and Pelican Rapids, assist with special requests, and coordinate with housekeeping to keep rooms ready.

The role requires flexibility to work weekends/holidays and a friendly, calm demeanor during the busy lake season; knowledge of the local area is a plus.

Qualifications

• Naturally hospitable, outgoing, and able to stay calm under pressure.
• Strong verbal and written communication skills.
• Ability to learn property management software (PMS) and operate basic office equipment.
• Flexibility to work weekends and holidays.
• Basic knowledge of the Pelican Rapids/Dunvilla area is a plus.

Responsibilities

• Greet guests with a genuine smile, manage the check-in/check-out process efficiently, and handle reservations via phone and online systems.
• Provide insider knowledge on local Dunvilla and Pelican Rapids attractions, dining, and seasonal activities.
• Address guest concerns or special requests with empathy and a can-do attitude.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and meet standards.
• Process payments accurately, manage cash drawers, and maintain guest billing records.

Skills

Personality

Communication

Tech Savvy

Flexibility

Local Knowledge

Tools

PMS

Job description

Role Overview

As a Guest Service Agent at Lakes Inn at Dunvilla, you are the face the hotel. You aren’t just checking people in; you are the curator of their vacation experience. Whether it’s a family reunion or a quiet weekend getaway, your goal is to provide warm, professional service that reflects the charm of the Lakes Area.

Key Responsibilities

• The First Impression: Greet guests with a genuine smile, manage the check-in/check-out process efficiently, and handle reservations via phone and online systems.

• Concierge Expertise: Provide "insider" knowledge on local Dunvilla and Pelican Rapids attractions, dining, and seasonal activities.

• Problem Solver: Address guest concerns or special requests with empathy and a "can-do" attitude to ensure every stay is seamless.

• Operational Support: Coordinate with housekeeping and maintenance teams to ensure rooms are ready and up to our high standards.

• Financial Integrity: Process payments accurately, manage cash drawers, and maintain guest billing records.

Qualifications & Skills

• Personality: Naturally hospitable, outgoing, and able to stay calm under pressure (especially during the busy summer "lake season").

• Communication: Strong verbal and written communication skills for interacting with guests and team members.

• Tech Savvy: Ability to learn property management software (PMS) and handle basic office equipment.

• Flexibility: Availability to work a varying schedule, including weekends and holidays, as travel never takes a day off!

• Local Love: A basic knowledge of the Pelican Rapids/Dunvilla area is a major plus.

Why Join the Lakes Inn Team?

• A scenic and upbeat work environment.

• Competitive hourly wages.

• Opportunities to meet people from all over the country.

• Being part of an awesome team.

Note: At Lakes Inn at Dunvilla, we pride ourselves on creating a "home away from home" atmosphere. If you love the lakes and enjoy making people's day, we want to hear from you!